Shipping & Returns
Please verify the item number that you are ordering before you place your order. We accept exchanges only! We cannot be held responsible for manufacturer misinformation. If we messed up the order, then of course, we will take care of it. An RGA number must be requested within 7 days of receipt of the product by the customer. Returns must be received within 30 days of the initial purchase. If an RGA is requested after 7 days of receiving the product then only an in-store credit will be issued. We do not refund shipping costs.
- All returns require an RGA (Return Goods Authorization) number. Please contact us on our Contact Us page, to obtain this number. Please allow 24-48 hours for a response during busy times.
- The RGA number must be marked on a label outside of the returned box. Do not write on the retail packaging or it will void the return.
- All returned goods must be sent freight prepaid by the customer.
- All returned merchandise will be inspected before credit is applied to the account.
- All items that receive credit will need to be in NEW, UNUSED, and resellable condition including original packaging with all components. The product cannot be altered, damaged or missing pieces. These are collectibles so if the actual package of the product is opened they can not be returned.
- If you refuse deliveries from shipping carriers, this will result in penalty charges. The shipping return cost(s) will be deducted from your refund amount.
- If the item is a warranty issue, please contact the manufacturer for warranty.
- Warranty issues will not be refunded after 30 days. Warranties are handled through manufacturers.
- Please understand that damage in shipping is the shippers fault not ours. We simply ship it to you. If you do receive a damaged package, we must follow the procedure indicated by the carrier. Please contact the carrier first prior to contacting Offroad Collectibles. If you do not have time to wait, we can process another order for you and refund after the shipping claim has been approved.
Shipping
- We guarantee a timely shipping process.
- We reserve the right to adjust shipping prices before we ship any order. You will be contacted before we charge you any different than the price quoted during your order and be given the opportunity to cancel the order.
- We currently Only ship within the continental United States (Alaska and Hawaii are not included). If you would like shipping to other areas of the world please email and we can get you a quote.
- We try to ship the same day if possible.
- In-stock purchases will be shipped within 2 business days.
- Express shipping is available for an additional charge. You must contact us prior to placing an order.
- All orders are shipped by ground delivery unless otherwise specified.
- We are inot responsible for freight damages. Please inspect merchandise before signing for. All claims must be made with the shipping carrier. We will not refund payment due to freight damages.
- Order Cancellation:
- If you cancel an order you must call 706-692-5488 and receive a order cancellation number. Do not email as emails may not be received. If you do not have a order cancellation number then do not assume a order is canceled and you will be responsible for returning the product once it has shipped. We appreciate your business and try to make your order as seamless as possible